Support Links

Test your Internet connection speed at Speedtest.net

Flash Speed Test

 •    Fujitsu Drivers

 •    Internet Health Report

 •    Show Your IP

 •    Famhost NOC

 •    Update Java

 •    Update Windows

Browse the Category
Emergency Support

Most Famhost applications require a two-way connection. We encrypt the data and confirm that the user is authorized to run the application. It is possible to be able to surf the Internet but not be able to run our application. It is also possible to run our application and not be able to go to browser and web based applications.

If you can't run an application that you know is authorized to run on your device, please call 800-658-1676 24/7 or click the chat button below. Please click here first and give us your IP address.

 

Problems with known Internet connectivity, wireless service, or Famhost updates and scheduled maintenance services will be updated here. This information is posted as a customer courtesy only and is not a service level agreement or other commitment. Any major scheduled services that will affect critical services will be sent via email to the customers affected. To subscribe to the notifications or change your preferences call 800-658-1676 (ask for Cozy) or send an email to .

Support   

All critical systems are functioning normally.

[ Submit a Ticket | Get Tickets | View a Ticket | Ticket Menu ]

July 31st Verizon will be performing a scheduled maintenance on their network which will cause a loss of Voice and Data services for 60 minutes between 00:00AM EDT and 05:00 AM EDT in the NY Metro area.

August 2nd at 12:00 PM CST we will be performing routine maintenance on some of our reseller websites. If you log in through the Web Reseller Link, your websites will be unavailable. We do not expect total downtime to exceed 1/2 hour. Email. JaRay, Linkwriter, and GPS tracking will not be affected.

August 6th from Midnight EDT to 06:00 AM a local Exchange Carrier in South Carolina and North Carolina will be performing maintenance for improved network reliability. Customers will experience a lost of service for no more than 5 minutes that may affect paging and wireless pen transfers. The pen data will resend automatically once service is restored, but paging may need to be resent.

August 9th from 01:00 AM PDT to 05:00 AM PDT, Sprint will be performing scheduled maintenance which will result in a loss of voice and data services for up to 1 hour in the  Las Vegas area.

August 30th at 12:00 PM CST  to August 31st at 12:00 PM CST will be moving our entire server farm from a Level3 owned facility to a new independent colo facility. The new facility will provide us with direct connectivity to four of the 9 Tier1 Internet providers in the world. We expect that this move will virtually eliminate any connectivity issues and end the need to have two different connection icons on your desktop. The new system will automatically reroute you to the fastest Internet Provider. This will affect all services including email, JaRay, Linkwriter and GPS tracking. All critical services will continue to run but will not be accessible until we migrate the servers. You will not lose any data but will not be able to access the services. Please prepare to be paper based during this time.

If your Internet Service Provider is have trouble connecting to the Famhost server farm, please call 800-658-1676 and we will provide you with alternative access logins.

 

The Internet Traffic Report monitors the flow of data around the world. It then displays a value between zero and 100. Higher values indicate faster and more reliable connections.

The Internet Traffic Report monitors the flow of data around the world and is updated on this page displaying a value between zero and 100. Higher values indicate faster and more reliable connections./font>